Hello, I'm Lauri.
ServiceNow Developer

with a knack for fixing anything with a power cord (including my family's printers).
I'm always looking for new ways to learn and grow, and I'm excited to see what the future holds for me in the tech world

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Projects

Here is some highlighted custom applications that I have built on ServiceNow

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Identity Management

Flow Desinger, Integration Hub

Implemented multiple Identity Management projects, notably an adaptable ServiceNow solution with IntegrationHub, integrating with systems like Active Directory, Azure, and Exchange to meet evolving organizational needs..

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Automated Sales Invoice

IT Cost Management, IT Service Management, Integrations

Despite limited prior knowledge in this area. I gained valuable experience through the process and although I may not pursue a career in finance, the project contributed significant value to the organization.

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Omnichannel Communication

Integrations, IT Service Management, Business Process Automation

Developed an application centralizing all communication channels, streamlining tasks like SMS sending, intranet news creation, and efficient email distribution without manual list updates.

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read API

Integrations, Scripted REST API

Designed and implemented a framework and tools for the seamless creation and management of scripted REST API resources.

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Music Quiz

Service Portal, Node.js, Docker

Designed an application for the Service Portal that, at the start of each round, instructs a server to send a song attachment to be played and guessed by players. It was a great way to challenge myself creatively while creating something fun and interactive that could be enjoyed with other people.

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Hangman

Service Portal, Javascript

Proof of concept to evaluate the support for ServiceNow ES2021 in the Tokyo release. The project served as a valuable test case for compatibility and developer experience. The project was an effective way to gain an understanding of the platform's development capabilities in the new release.

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Antero Chat

Service Portal, Integration, NestJS, Puppeteer

Antero is my Discord Bot who has the personality of a grumpy old man. Originally, it could only answer a set of predetermined questions. However, with integration of OpenAI's ChatGPT, it has been supercharged with knowledge. I decided to add him to ServiceNow and utilized the opportunity to learn NestJS to build the backend for this project.

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SNanuli

Service Portal, Mobile

Developed 'SNanuli', a Wordle clone based on ServiceNow dictionary. The goal was to provide a fun daily activity for my team related to ServiceNow

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Appgen

Service Portal, Tooling

Developed 'appgen', a tool designed for creating Application Menus and Modules in ServiceNow. The tool allows for variable definitions to simplify link formation. Additionally, users can save templates and reuse them for future projects.

Skills

Industry Knowledge

Integrations
Business Process Automation
IT Service Management
IT Business Management
IT Cost Management
Configuration Management
CI/CD
ITIL
TOGAF
BT Standard
DevOps
Agile
SAFe

Tools & Technologies

ServiceNow
Javascript
Powershell
Jelly
AngularJS
NodeJS
React
Python
VBScript
SQL
NoSQL
Active Directory
Microsoft Exchange
Office 365
UiPath
FRENDS
ONEiO